Frequently Asked Questions

Here are some of the more frequent or recent questions that we have had on our web site. We will add or delete them over time as seems appropriate.

Should I get an email confirming my order?

Yes. You will always get an email confirming your order if there is not a technical problem. Confirming emails will be generated by Act II Books and Puppets since we share a common database. If you placed an order and did not get an email confirming your order, then we may not have gotten an email either. We have a backup system, but it only keeps track of the billing name, shipping name and email. If the email address provided is incomplete or wrong, we won't be able to send you an email. Contact us to confirm your order. Act II Books and Puppets will be the company name showing on your credit card monthly statement.

I can not seem to get my credit card submitted online.

There are several possible reasons for this: 1) you entered an incorrect card number, expiration date, the name on the credit card, or billing address. It is possible that your bank card can not be used for credit, only debits, and that may prevent your using the card. We only accept Visa and Mastercard credit cards or online checks for US Banks. Check your information carefully and try to resubmit.

Sometimes the system is busy or connections do fail. If you still can not process the card, you might try another card in case the bank has some of your billing status incorrect. You may always send us a check in the mail with the shipping and billing information: name, address (street, city, state, Zip code), and what you want. Make the check out to Act II Books and Puppets. If you need help figuring out the postage and total, send an email to us at service@puppetdressuppartyhats.com

My Check Payment Won't go Through

Make sure that you provide a driver's license number. Do not use any spaces or dashes in the number.

Can you Ship Orders overseas?

Yes, we ship order to locations that the US Post Office delivers. We have shipped to Japan, China, Thailand, Germany, France, Iceland, New Zeland, Peru, Mexico, Israel, and Canada to name a few locations. See our shipping information for details on shipping costs. You can order online and the shipping charges will be automatically calculated for surface mail delivery.

I am concerned about giving you my credit card over the internet. Is it safe?

We have added secure online credit card processing to make your purchase as easy and safe as possible. The process is private and encrypted to protect you. While it is always important to protect your credit card information, nothing is 100% safe. We do not store your credit card information on the internet so it can not be stolen from our server. We make every effort to keep you informed of your purchase, including when it was shipped. We also provide an invoice with you shipment as a record of your purchase. You will receive an electronic confirmation of your order so that you know your card was processed. Please feel free to contact us by any of the other means of communication to order if you are still uncertain about online ordering.

What are Cookies?

Cookies consist of a small fill that keeps track of information for the shopping cart. You need to allow your browser to accept cookies by going into the Internet Explorer Tools drop down and allow accepting cookies under the internet options. There is a similar method for Netscape.